All information collected by NHWshop.uk is stored and handled in accordance with the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018. Personal and financial information collected on this site is used for the sole purposes of processing and delivering your order, and to occasionally send you information about our products and services.
This policy is effective from 8th February 2019. NHWshop.uk may regularly review and update this policy to ensure we comply with all the necessary regulations. All changes and updates are reflected in the updating of this page. Should you wish to remain up to date with any changes, please check this page regularly.
What we collect
In order to provide you with our services, we may collect the following information:
•contact telephone number
•demographic information such as postcodes
•if you place an order, we will also collect your payment via Paypal
•a record of any correspondence you send us including e-mail messages, as this helps us to track any problems or concerns you may have
•a record of your purchases with us so that we can quickly deal with any issues you may have about your order.
If you access our website from a mobile or any other device, we may collect certain information from your device which includes your IP address, browser type, device type, general geographic location and any other technical details. We will also collect details of how you have used our website, links that were clicked and content that was of interest to you. We use this information for analytic purposes in order to improve your experience while using our website with more relevant content.
What we do with the information we gather
Our legal basis for collecting and processing your data is to fulfil a contractual obligation. In order to process orders, NHWshop.uk will require your name, address, delivery address (if different), credit or debit card number and expiry date. We also ask for a telephone number with which to contact you if there are any difficulties with your order. Your card details are taken through a secure server for processing by your card provider and card payment provider Paypal. We will pass your name and delivery address on to the Carrier or Local Library or Community Hub responsible for delivering your order.
We also require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
•internal record keeping
•to set you up as a new customer
•to improve our products and services
•to enable us to tell you about any special offers, promotions or Neighbourhood Watch news that we feel may be of interest to you (this is only where you have given express permission. You may unsubscribe from receiving such correspondence at any time by emailing firstname.lastname@example.org and stating that you no longer wish to receive emails from NHWshop.uk.
•to help us understand the shopping patterns of our customers so we can send you the most relevant information, to avoid wasting your time and our money
How long do we keep your data
We retain all information collected for only as long as is necessary for the afore mentioned purposes, and in line with our retention schedule. For more details on our retention schedule, please email us at email@example.com.
What if you think we have incorrect information or you would like a copy of the information we hold about you
Under the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018, you may request details of any of your personal information which we hold through a subject access request. If you would like a copy of the information held on you please write to us at NHWShop.uk, North Warwickshire Neighbourhood Watch, 9 Rowan Close, Kingsbury, Tamworth, B78 2JR or email us at firstname.lastname@example.org.
In responding to your subject access request, we will firstly ask you to confirm your identity by providing copies of EITHER your passport OR your driving license. If we do hold information about you, we will provide you with a description of the data, tell you why we are processing your data, inform you who your data has been shared with, and provide you with a copy of your personal data in a legible form or a commonly used electronic form.
If you believe that any information we are holding about you is incorrect or incomplete, please write to us at the above address or email us at email@example.com as soon as possible. We will promptly correct any information found to be incorrect.
If you would like us to erase or restrict the processing of your personal data, please write to us at the above address or email us at firstname.lastname@example.org as soon as possible.
If you wish to make a complaint to the Information Commissioner’s Office on how we process and collect your data, you can do so by contacting their Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone 0303 123 1113 or 01625 545745.
Controlling your personal information
You may choose to restrict the collection or use of your
personal information in the following ways:
•whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you want to opt in to receiving communication from NHWShop.uk, including newsletters and promotional emails
•if you no longer wish to receive any marketing emails from us, you can stop this by clicking on the “unsubscribe” link in the marketing emails we send you, or by emailing us at email@example.com.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and procedures to safeguard and secure the information we collect online.
We store your information on a secure data system that is not accessed by anyone other than NHWShop.uk. We all use login and password controls on our systems.
Links to other websites
Sharing your data
We will not sell, distribute your personal information to third parties unless we have your permission or are required by law to do so.
You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you cannot shop with us and may not be able to use certain features within our website.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, before removing the data from the system.
Two types of cookies may be used on this website:
•Session cookies - temporary cookies that remain in the cookie file of your browser until you leave the site
•Persistent cookies - remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Overall, cookies help us provide you with a better website,
by enabling us to monitor which pages you find useful and which you do not. A
cookie in no way gives us access to your computer or any information about you,
other than the data you choose to share with us. You can choose to accept or
decline cookies. Most web browsers automatically accept cookies, but you can
usually modify your browser setting to decline cookies if you prefer. This may
prevent you from taking full advantage of the website.
Credit Card Security
We protect the security of your information by using Paypal. Each card transaction is authorised and charged separately, so you will be required to input the entire number for all transactions. We are confident that no unauthorised person or organisation will be able to access the card information Paypal record.
Offer code terms
Use of discount codes is subject to the following terms & conditions
•promotional/discount codes may be subject to an expiry date
•codes are only valid when redeemed directly at http://www.nhwshop.uk
•one promotional/discount code cannot be used in conjunction with another
•discount does not include/apply to delivery charges.
How to contact us